Help & FAQs

Here you’ll find answers to the most common questions about our luxury concierge services, membership, and reservations. If you still need help, feel free to contact us directly.

What is a luxury concierge service?

A luxury concierge service offers tailored lifestyle solutions, including private travel, premium accommodations, event access, and day-to-day personal assistance — all designed around your individual preferences.

Do I need a membership to use your services?

Select services are available without membership. However, becoming a member unlocks full access to exclusive benefits such as priority bookings, private club entry, and 24/7 personal concierge support.

How do I make a booking?

You can book through our SuperApp, via your assigned lifestyle manager, or by submitting a request on our Contact Us page.

Can you accommodate last-minute requests?

Absolutely. Our global team operates 24/7 to fulfill urgent requests — including private jet charters, chauffeur services, and VIP event access — subject to availability.

Is my privacy protected?

Yes. We operate with strict confidentiality protocols. All staff and partners sign NDAs to ensure your privacy and discretion are never compromised.